Elowen

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Contact

Offline

We aim to respond within 36 hours during our service hours.

Client Care

We aim to respond within 36 hours during Dutch opening hours from 12:00 to 17:00. Weekends and official Dutch public holidays are not included. Based on today, your reply is expected no later than Wednesday 10 June.

Orders & Returns

For anything related to an existing order, a return or an exchange, our team is glad to assist. To help us resolve it quickly, please include the following.

Order number and full name
The piece or pieces in question
Reason for the return or exchange
Preferred outcome, refund or exchange

WhatsApp Advisor

Our WhatsApp Advisor is live now. The usual waiting time is approximately 10 minutes. Live availability is based on Dutch opening hours from 12:00 to 17:00.

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Partnerships

Partnership requests are reviewed within 3 to 5 Dutch business days, based on opening hours from 12:00 to 17:00. Weekends and official Dutch public holidays are excluded. Based on today, the expected review window is Thursday 11 June to Monday 15 June.

Brand, agency or creator name
Website, portfolio or social media profiles
Proposal type and campaign concept
Audience, reach and market relevance
Desired timeline, deliverables and budget indication

Press & Editorial

Press and editorial requests are reviewed within 3 to 5 Dutch business days, based on opening hours from 12:00 to 17:00. Weekends and official Dutch public holidays are excluded. Based on today, the expected review window is Thursday 11 June to Monday 15 June.

Publication, platform or media outlet
Editorial request, styling request or interview topic
Deadline, publication date and required assets
Product names, campaign references or collection focus
Contact details of the editor, stylist or producer

Wholesale & Retail Inquiries

Wholesale and retail inquiries are reviewed within 3 to 5 Dutch business days, based on opening hours from 12:00 to 17:00. Weekends and official Dutch public holidays are excluded. Based on today, the expected review window is Thursday 11 June to Monday 15 June.